Refund Policy

Last Updated: October 2025

At Apitee, customer satisfaction is our priority. This Refund & Exchange Policy outlines how refunds, exchanges, damaged item claims, and shipping issues are handled.

Refunds

Refunds are issued only to the original payment method.

Refund Timeline

Refunds are processed after your returned item passes inspection.

Refund Stage Timeline
Item received 1–2 business days
Inspection 1–2 business days
Refund initiated Same day after inspection
Bank/PayPal processing 1–2 business days

Total Estimated Refund Time: Up to 5 business days.

Refund Amount May Include

  • Item price

  • Applicable taxes

Non-Refundable Costs

  • Original shipping fees

  • Return shipping fees (trừ trường hợp lỗi từ Apitee)

  • VAT / customs / import fees for international orders

  • If a return is rejected, the item may be shipped back at your expense

Exchanges

You may request an exchange for a different size, color, or variant.

Requirement Details
Stock availability Exchange depends on current stock
Condition Item must be new, unused, unwashed, and unworn
Shipping Free return shipping + free reshipment

If the desired variant is out of stock, we will issue a refund instead.

Non-Returnable Items

The following items cannot be returned unless defective:

  • Personalized or custom-made products

  • Final Sale items

  • Gift cards

  • Digital/downloadable items

  • Items exposed to moisture, strong odors, or misuse

Apitee reserves the right to deny returns involving suspected fraud, abuse, or policy misuse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery.

You may be asked to provide photos of:

  • Damaged area

  • Full item

  • Packaging & shipping label

Resolution
Issue Solution
Damaged or defective item Free replacement or refund
Incorrect item shipped Free replacement + prepaid label
Missing item Reshipped at no cost
Items Lost in Transit

If tracking has shown no updates for 10+ business days, contact us.

After we investigate with the carrier:

  • If confirmed lost → Free replacement or full refund

Packages marked “Delivered” are not considered lost unless further evidence is provided.

Packages Marked as Delivered but Not Received

If your package is marked as delivered but you did not receive it:

Please check:

  • Around your property (porch, mailbox, gate)

  • With neighbors / building staff

  • With household members

  • Wait 24–48 hours for late scans

You may also contact your local post office.

Apitee is not responsible for stolen packages after carrier delivery.
We recommend using a secure address or parcel locker.

International Returns (Canada, U.K., EU, etc.)

  • Duties, VAT, and import fees are non-refundable

  • Return shipping costs are paid by the customer unless the item is defective

  • Customs processing may extend timelines

Order Cancellations

Orders can be canceled only if not yet processed.

Order Status Cancellation
Not processed Free cancellation
In processing Not guaranteed
Shipped Cannot be canceled — must follow return process

Cancellations due to customer error (wrong item, wrong address) may not be possible.

Customer Responsibilities

Customers must ensure:

  • Shipping address is accurate

  • Items are returned in approved condition

  • Provided return labels are used correctly

  • Items are shipped back within 14 days after return approval

Abuse Prevention & Fraud Screening

Apitee may refuse returns or refunds in cases involving:

  • Excessive return activity

  • Wear-and-return behavior (wardrobing)

  • Chargeback abuse

  • Item swapping

  • Fake damage claims

  • Suspicious account patterns

Fraud-detection tools may be used during review.

Contact Us

For return or refund requests:

Email: support@apitee.com
Hours: 8:00 AM – 7:00 PM (EST), Monday–Saturday
Response Time: Within 24 hours

Policy Updates

Apitee may update this policy at any time. The latest version will always be available on this page.