Terms of Service

Last Updated: December 2025

Welcome to Apitee. These Terms & Conditions (“Terms”) govern your use of our website, apitee.com (the “Site”), and any products, services, or features offered through it. By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, discontinue use of the Site immediately.

These Terms are designed to protect both the customer and the business and to ensure transparency in ordering, payments, shipping, returns, and website usage.

1. Business Information

Store Name: Apitee
Legal Entity: Ashton Bartels, Sole Proprietor
Business Address: 5917 Santo Domingo Ct, New Bern, NC 28560, United States
Support Email: support@apitee.com
Support Phone: +1 (669) 310-9119

2. Definitions

  • “We,” “us,” “our,” or “Apitee” refer to the operator of this website.

  • “You,” “your,” “customer,” or “user” refer to anyone accessing or purchasing from the Site.

  • “Business days” mean Monday through Friday, excluding U.S. federal holidays.

  • “Carrier” refers to USPS, UPS, FedEx, or DHL.

  • “Processing time” refers to preparing items before shipment.

  • “Handling time” refers to verification, packaging, and order preparation.

3. Website Use

By using this Site, you agree to:

  • Provide accurate information

  • Not engage in fraudulent or harmful activities

  • Not interfere with the functionality or security of the Site

  • Not use false identities or stolen payment information

  • Not attempt to bypass security mechanisms

We may limit or block access to users who violate these Terms.

4. Product Information

We strive to ensure product descriptions, images, colors, and specifications are accurate. However:

  • Colors may vary due to display differences

  • Products may occasionally be out of stock

  • Prices and promotions may change without notice

  • Errors may occur despite our efforts

If an error affects your order, we will notify you for correction or cancellation.

5. Pricing & Payment

All prices on the Site are in U.S. Dollars (USD).

Accepted Payment Methods

  • PayPal

  • Venmo

By submitting payment, you confirm:

  • You are authorized to use the selected payment method

  • Your information is accurate

  • You permit us to charge applicable taxes, shipping fees, and order totals

Suspicious or unauthorized transactions may be declined or canceled.

6. Order Process & Acceptance
6.1 Order Confirmation

You will receive an email confirming receipt of your order. This does not mean acceptance.

6.2 Order Acceptance

Your order is accepted once:

  • Payment is successfully processed

  • Order details are verified

  • Items are prepared for shipment

We may decline or cancel orders due to:

  • Suspected fraud

  • Payment issues

  • Out-of-stock items

  • Inaccuracies or system errors

Cancelled orders are refunded in full if payment has been processed.

7. Processing & Handling Time

Handling Time: 1–2 Business Days
Orders placed after 5 PM or on weekends/holidays begin processing the next business day.

8. Shipping Policy

By ordering from Apitee, you agree to our full Shipping Policy.

8.1 Shipping Carriers

USPS, UPS, FedEx, DHL

8.2 Shipping Regions

We currently ship within:

  • United States only
    (If you expand later, we can update this section.)

8.3 Delivery Time (U.S. Only)

Estimated delivery: 3–6 business days

8.4 Shipping Fees

Standard Shipping: Flat rate $6.99

8.5 Tracking

Tracking numbers are provided for all orders once shipped.

9. Risk of Loss

Risk of loss transfers to the customer once the package is handed to the carrier.
We are not responsible for:

  • Stolen packages

  • Packages marked as “delivered”

  • Delivery errors caused by incorrect customer addresses

For stolen or mis-delivered packages, please contact the carrier first.

10. Cancel or Change Orders

You may request cancellation or modification before the order is processed.

If the order has already been processed or shipped:

  • It cannot be canceled

  • You must follow the Return & Refund Policy

We may decline change requests made after fulfillment.

11. Return & Refund Policy

All returns and refunds follow our full Return Policy.

11.1 Eligibility

To qualify:

  • Request must be submitted within 30 days of delivery

  • Items must be unused, unwashed, and in original packaging

  • Proof of purchase is required

11.2 Return Shipping Costs

  • Defective/wrong item → Free return shipping

  • Wrong size / change of mind → Free return shipping

  • Exchanges → Free return + free reshipment

11.3 Refund Timeline

  • Item received: 1–3 business days

  • Inspection: 1–2 business days

  • Refund initiated immediately

  • Bank processing: 1–2 business days

Estimated total: Up to 7 business days

11.4 Non-Returnable Items

  • Final sale items

  • Gift cards

  • Personalized/custom items (unless defective)

  • Items damaged due to misuse

12. Intellectual Property

All content on apitee.com, including images, text, graphics, product photos, logos, and design, is owned or licensed by Apitee.

Users may NOT:

  • Copy or redistribute content

  • Use product images without permission

  • Reproduce branding or trademarks

Unauthorized use may result in legal action.

13. Third-Party Services

We use third-party providers such as:

  • PayPal

  • Venmo

  • Analytics or marketing tools

Their own terms and privacy policies apply.
We are not responsible for how third-party systems operate.

14. Privacy & Data Protection

By using the Site, you also agree to our Privacy Policy, which explains:

  • What data we collect

  • How information is used

  • How it is stored

  • Your rights under applicable laws

We implement security measures to protect customer data.

15. Account Responsibilities

If you create an account, you must:

  • Maintain confidentiality of your login information

  • Keep your information accurate

  • Notify us of unauthorized access

We may suspend accounts used improperly.

16. Prohibited Activities

You may NOT:

  • Tamper with security features

  • Use bots, scrapers, or automated tools

  • Upload harmful scripts or files

  • Commit fraud or identity theft

  • Abuse promotions or chargebacks

Violations may result in account termination or legal action.

17. Order Limitations

We may limit:

  • The quantity of items purchased

  • High-volume orders

  • Orders flagged by fraud analysis systems

This ensures fair use and prevents abuse.

18. Chargeback Policy

If you file a chargeback without valid reason:

  • We may provide all evidence to the payment processor

  • We may restrict your future purchases

  • Fraudulent chargebacks may result in legal action

Always contact us first before opening a dispute.

19. Force Majeure

We are not liable for delays caused by events beyond our control, including:

  • Natural disasters

  • Carrier disruptions

  • Government actions

  • Pandemics

  • Power or internet outages

20. Governing Law

These Terms are governed by the laws of the State of North Carolina and the United States.
Disputes shall be resolved in the appropriate North Carolina courts unless otherwise required by consumer protection laws.

21. Changes to Terms

We may update or modify these Terms at any time.
Updates become effective immediately upon posting.

Your continued use of the Site indicates acceptance of the latest version.

22. Contact Information

For questions about these Terms:
5917 Santo Domingo Ct
New Bern, NC 28560
United States
Email: support@apitee.com
Phone: +1 (669) 310-9119