Shipping Policy

Last Updated: October 2025
Store Name: Apitee
Legal Business Entity: Ashton Bartels, Sole Proprietor
Business Address: 5917 Santo Domingo Ct, New Bern, NC 28560, United States
Support Email: support@apitee.com
Website: https://apitee.com
Countries We Ship To: United States, Canada, United Kingdom

1. Introduction

This Shipping Policy explains how orders from Apitee (“we,” “our,” or “us”) are processed, handled, shipped, and delivered.
By placing an order on https://apitee.com, you agree to the terms outlined in this policy.

This policy complies with:

  • Shopify ecommerce operational standards

  • U.S., Canadian & U.K. consumer protection guidelines

  • FTC shipping and fulfillment regulations

Our goal is to offer fast, predictable, and transparent shipping for every customer.

2. Order Processing Time

Orders enter processing once payment is authorized. Processing includes:

  • Quality checks

  • Packaging

  • Label creation

  • Preparing shipment for carrier pickup

Processing Time Overview
Category Timeframe Notes
Standard Processing 1–2 business days Monday–Saturday
Business Days Monday–Saturday Excludes Sundays & U.S. holidays
Daily Cut-Off 7:00 PM EST Orders after cut-off begin next business day
Sunday Orders Processed next business day Usually Monday

Processing delays may occur during holidays, major sales, severe weather, or carrier disruptions.

3. Shipping Destinations
Country Status Notes
United States Active All 50 states supported
Canada Active Customs/VAT fees may apply
United Kingdom Active VAT/customs charges may apply

This list may expand; updates will be reflected here.

4. Estimated Delivery Timeframes

Delivery time begins after processing is complete.

Destination Estimated Delivery Window Notes
United States 2–4 business days Rural areas may require extra time
Canada 5–7 business days Customs may extend delivery
United Kingdom 7–10 business days VAT/customs may apply

Delivery estimates are not guaranteed due to factors like customs delays, weather issues, or carrier capacity.

5. Shipping Rates

Apitee uses transparent flat-rate shipping.

Destination Flat Rate Notes
United States $6.99 Applies to all states/territories
Canada $9.99 Duties/VAT handled by customer
United Kingdom $12.00 Customs may charge additional fees

Shipping fees are displayed at checkout.

6. Tracking Information

Once your order ships, you will receive:

  • Tracking number

  • Tracking link

  • Carrier information

  • Estimated delivery date

Tracking updates may take 24–48 hours to appear.

Tracking Status Guide
Status Meaning
Label Created Package prepared, awaiting pickup
In Transit Moving through carrier network
Out for Delivery Carrier will deliver today
Delivered Carrier marked as delivered

If tracking does not update for 5+ business days, email: support@apitee.com.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for issues caused by:

  • Misspelled addresses

  • Missing apartment/suite numbers

  • Incorrect ZIP codes

  • Undeliverable addresses

If a package is returned to us due to address errors:

  • Re-shipping fees may apply

  • Processing may take additional time

Packages cannot be rerouted once in transit.

8. Delivery Issues & Carrier Delays

Once the package is handed to the carrier:

  • Risk of loss transfers to the customer

  • Delivery speed depends on the carrier

  • Delivery dates cannot be guaranteed

Common delay factors:

  • Weather

  • Customs (Canada/U.K.)

  • High-volume seasons

  • Carrier operational issues

If marked “Delivered” but not received, please:

  1. Check mailbox, porch, garage, back door

  2. Ask neighbors / building staff

  3. Wait 24–48 hours for late scans

  4. Contact your local post office

Refunds for delivered packages follow our Refund Policy.

9. Lost, Stolen, or Damaged Packages
Lost Packages

If tracking shows no movement for 10+ business days, we will investigate.
If confirmed lost: free replacement or full refund.

Stolen Packages

We are not responsible for packages stolen after delivery.
Use secure delivery locations when possible.

Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours

  • Provide photos of packaging + damaged item

  • Include your order number

We will determine eligibility for replacement.

10. International Shipping, Duties & Taxes

For Canada and the United Kingdom:

  • VAT, import duties, and customs fees are not included

  • These charges are paid by the customer at delivery

  • Customs delays do not qualify for cancellation or refunds

11. Shipping Restrictions

We cannot ship to:

  • Certain PO boxes (based on carrier rules)

  • Restricted or high-risk locations

  • Countries under trade restrictions

We may cancel orders flagged for fraud or shipping risk.

12. Order Changes & Cancellations

Once an order is placed:

Order Status Cancellation Availability
Not processed Possible
Processing Not guaranteed
Shipped Cannot be canceled

Request changes immediately at support@apitee.com.

13. Pre-Order & Backorder Items

If an item is listed as pre-order/backorder:

  • Estimated shipping date will appear on the product page

  • Shipping begins once items are restocked

  • Handling (2–5 days) + shipping timeframe applies

Split shipments may occur at no extra cost.

14. Multiple Shipments

Orders may arrive in:

  • One package, or

  • Multiple packages

Depending on:

  • Warehouse availability

  • Carrier limitations

  • Item size/weight

Each shipment will have a separate tracking number.

15. Contact Us

For tracking help, shipping questions, or delivery issues:

Apitee
Email: support@apitee.com
Address: 5917 Santo Domingo Ct, New Bern, NC 28560, United States

We respond within 24–48 business hours.

16. Policy Updates

Apitee reserves the right to update this Shipping Policy at any time.
The most recent version will always be available on this page.