Return Policy

Last Updated: October 2025
Business Owner: Ashton Bartels, Sole Proprietor
Business Address: 5917 Santo Domingo Ct, New Bern, NC 28560
Support Email: support@apitee.com
Support Phone: +1 (669) 310-9119
Payment Methods Accepted: PayPal, Venmo
Website: apitee.com

Introduction

At Apitee, we aim to ensure every customer enjoys a smooth and transparent shopping experience.
This Return Policy explains how returns and exchanges are handled for all orders placed through apitee.com (“the Site”).

By purchasing from our store, you agree to the terms outlined below.

1. 30-Day Return Window

You may request a return within 30 days from the date your order is marked as delivered.

To qualify for a return:

• The item must be unused

• Apparel must be unworn, unwashed, and in original condition

• Original packaging, tags, and accessories must be included

• No stains, odors, pet hair, or damage

• Must include a valid order number

If more than 30 days have passed, we may not be able to approve the return.

2. Eligibility Requirements

Item Condition Requirements

All items must be:

• Unused and in new condition

• Unworn and unwashed (for apparel)

• Free of odors (smoke, perfume, sweat), dirt, stains

• Undamaged and unaltered

• Returned with all original packaging and tags

Non-Returnable Items

The following items cannot be returned:

• Clearance / Final Sale items

• Gift cards

• Personalized or custom-designed products

• Items damaged after delivery

• Items showing signs of wear, washing, or misuse

3. How to Request a Return (Step-by-Step)

To initiate a return:

1. Email us at support@apitee.com with the following:

   • Full name

   • Order number

   • Item(s) you want to return

   • Reason for return

   • Photos (optional, but recommended)

2. Our support team will review your request within 24–48 hours.

3. If approved, you will receive:

   • Return authorization confirmation

   • Return shipping instructions

   • Return address

4. Ship the item back within 14 days of receiving approval.

5. Once your return is delivered to our facility, we will inspect it and notify you of:

   • Approval or rejection

   • Next steps for exchange or store credit

4. Return Shipping Costs

Free Returns in All Cases

Following our customer-first approach, all return shipping costs are FREE, regardless of the reason.

There are no restocking fees, and no hidden charges of any kind.

5. Exchanges

If you want to exchange an item:

• You must complete the return process above

• Once we receive and approve the returned item

• We will ship the replacement item at no cost

Exchanges are subject to inventory availability.

6. Condition Checks & Approval

Returned items undergo a standard inspection within 2–3 business days after arrival.

We may decline a return if the item:

• Shows signs of wear or washing

• Has stains, odors, or pet hair

• Is damaged or altered

• Is missing packaging or tags

Items rejected for condition issues will not be eligible for exchange or future return.

7. Contact Us

For any return-related questions, contact our team at:
📩 support@apitee.com
📞 +1 (669) 310-9119